NexudeIT Frequently Asked Questions

The NexudeIT open beta is the period before full launch when the whole site is open except payments. You can sign up, open a store, list items, message sellers, save searches and join the community, but purchases, bids, offers and paid plans stay paused until full launch. Terms Section 4a has the details.

No. Nothing can be bought or paid for on NexudeIT during the open beta: checkout, bids (including automatic bids), offers, swaps and paid plans are paused until full launch. You can still browse, add items to your cart or wishlist, save searches and message sellers.

At full launch, NexudeIT will price each order on its servers from the seller's current price, shipping rate and tax settings, show you the total before you pay, and hold the items for at least 60 minutes while you pay. Until then checkout stays paused, so nothing in your cart is held. The Checkout & orders answers in the NexudeIT FAQ have the details.

Yes. Cancellations and refunds still work during the NexudeIT open beta, and card holds placed before the beta can still be released. The one exception is a buyer cancellation that would take a cancellation penalty from one of those earlier card holds — open a dispute or ask the seller to cancel instead. Otherwise, NexudeIT takes no payments and pays out no seller balances until full launch.

No. NexudeIT charges no fees of any kind during the open beta — no listing fees (even beyond your free-listing allowance), no commissions, and no subscription or advertising charges — and nothing you do during the beta is charged later.

Yes, that is the intention. Accounts, stores and listings created during the open beta are meant to carry over to full launch with no action from you. In rare cases, such as a data-integrity or security problem, beta content may need to be changed or removed, with notice where practicable.

NexudeIT will announce full launch on the site, and everyone on the launch waitlist gets an email when purchases open. Until then, an open-beta notice is shown on the site, and checkout, bids and offers remain paused.

An auction listed during the open beta cannot take bids until full launch. If its end time falls during the beta, it closes without a winner and no sale is formed, so you may prefer to wait, or relist it once purchases open.

Yes. Founding-seller spots can be claimed during the open beta on the existing promotion terms: opening your store claims a spot while spots remain, and the live count is shown on NexudeIT. Because no fees are charged during the beta, the fee benefits start to count at full launch.

Stop replying and do not pay. NexudeIT never asks anyone to pay during the open beta, so any request for payment, a deposit, gift cards, a wire transfer or crypto is a scam. Report it on the Contact page at nexudeit.com/contacts (no account needed), in Account → Dashboard → Contact when signed in, with Report on a community post, or by email to [email protected].

NexudeIT is a multivendor online marketplace where anyone can buy, sell, trade, or auction products. It combines a traditional e-commerce store builder with 16 auction formats, encrypted buyer–seller messaging (end-to-end encrypted on the website), built-in gifting, digital anti-fraud agreements, and escrow-protected payments.

Go to nexudeit.com, click "Sign up", and enter your email, a username, and a password of at least 12 characters containing a letter and a number. You will receive a verification email — click the link to activate the account.

Yes. Registration, browsing, and creating a store are free. Sellers only pay a small commission when a sale completes, and the first 500 sellers ("Founders") pay 0% platform fees permanently.

You can browse and explore without verification, but email verification is required before you can list products, place orders, bid on auctions, or create a store.

The Founder Award is a permanent status granted to the first 500 sellers who open a store on NexudeIT. It waives the platform commission for life, gives a 2× search-result boost, and awards a visible Founder badge on your store.

The live count is shown at the top of the NexudeIT homepage. Each completed store claim reduces it by one. Once all 500 are claimed, the award is closed.

Yes — a Founder can transfer their award (Founder number, badge, and 0% fees) to another registered user one time. Transfers are permanent and irreversible. Selling or auctioning the award for money is prohibited and may cause it to be revoked.

Six listing types: physical products, digital goods, services, events, subscriptions, and auctions. You can list across multiple types from a single store — for example, a physical product plus a matching digital guide plus an event, all under one brand.

No. Listing physical products is free. NexudeIT only charges a small commission on completed sales, and Founders pay 0%. Optional paid placements (ads, boosted listings, shoutouts) are separate from listing fees.

NexudeIT pays sellers their share of each order — the item price, less any promo-code discount you gave and NexudeIT's fee, plus shipping and tax in full — once the buyer's payment is confirmed. Connect a Stripe or PayPal account under Dashboard → Payment to receive it there; otherwise it is credited to your NexudeIT wallet, and you request a payout from the same tab.

Nova Premium is an optional paid membership for power sellers. It reduces platform commission, grants priority placement in search and category pages, includes free promotional shoutouts, and unlocks advanced analytics. Details are at nexudeit.com/nova.

A listing that NexudeIT moderation removes is hidden from buyers and locked. It stays in your dashboard marked Removed and can't be edited, archived or relisted. Removing a miscategorised or inappropriate listing also counts as a strike (Terms section 6). You can create a new listing that follows the rules, or tell us on the Contact page if you think it was a mistake.

Sellers configure their own shipping methods and fees in Account → Shipping: flat rate, a per-kg price, free over a set order amount, and, where available, live carrier rates. NexudeIT takes 0% on shipping — whatever the buyer pays is what you receive. If none of your methods can be used for an order, the buyer pays no shipping for your items, so keep at least one flat rate.

Yes. Add your carrier account in Account → Shipping → Linked carriers. We support direct credentials for USPS, UPS, FedEx, DHL, Canada Post, and Royal Mail, plus EasyPost and Shippo as multi-carrier aggregators. All credentials are encrypted at rest with AES-256-GCM and only decrypted in memory at the moment we call the carrier API on your behalf. You can also opt out and just paste tracking numbers manually.

Live carrier rates appear at checkout only when you have linked a carrier account and NexudeIT has switched on its EasyPost connection. A live rate is quoted again when the buyer places the order and charged with no markup, for one 1 kg parcel sent from a default New York address, so always keep a flat rate as well.

Once you mark the order shipped and paste a tracking number, the buyer sees a clickable carrier link on their order page. If your carrier exposes webhook events, a live timeline (label printed → in transit → out for delivery → delivered) updates automatically. Buyers can also manually refresh status.

File a claim with the carrier. NexudeIT escrow holds the order funds while the dispute is open. If the carrier or its insurance pays out, escrow follows the resolution. If the carrier denies the claim, NexudeIT applies our buyer-protection process: in cases of seller negligence (insufficient packaging, wrong address) the seller bears the loss; otherwise we make the buyer whole and absorb the difference.

The buyer pays duties, taxes, and customs fees levied by the destination country unless your listing explicitly states otherwise. As the seller, you are responsible for accurate customs declarations on the shipping label.

Yes. Add a shipping method with a price of $0 and a service name like "Local pickup" or "Same-day in-person". Checkout offers every active method to every buyer — the regions you list are not applied yet — so name the pickup place clearly. Buyers who choose local pickup arrange handoff directly with you through encrypted messaging.

Sixteen. They include English (highest bid wins), Dutch (price drops until someone buys), sealed-bid first- and second-price (Vickrey), reserve, penny, reverse, Japanese, Chinese, all-pay, silent, scavenger, live-streamed, bundle, chess-clock, and multi-unit formats.

A live-streamed auction is an English or Dutch auction conducted inside a real-time video room hosted on NexudeIT. The seller shows the item on camera, bidders bid via chat, and the room closes when bidding ends. No third-party streaming tool is required.

In a reverse auction the buyer posts what they want and their maximum budget. Qualified sellers then submit quotes that bid DOWN from the maximum. The lowest qualified bid when the timer ends wins. Reverse auctions are ideal for services, bulk purchases, and custom work.

NexudeIT's servers price every order when you place it, from the seller's current price (including any sale), the seller's shipping rate for the option you pick, the seller's own sales-tax setting, and any promo code. That total is shown before you pay and is exactly what you are charged; prices in your cart are only estimates. Placing an order needs a verified email.

Shipping and tax on NexudeIT come from each seller's own settings. Shipping is the seller's flat rate or a live carrier rate (where offered) quoted again when you order — the cheapest if you do not choose, and nothing if no option applies. Tax is added only if the seller turned it on: their rate on their items after discounts, never on shipping.

An unpaid NexudeIT order holds its items for at least 60 minutes. Placing the order takes the items out of stock so nobody else can buy them while you pay. After 60 minutes, if another buyer checks out the same items and stock runs short, your unpaid order can be cancelled and the items released to them, unless your payment is already going through.

Checking out again with any of the same items replaces your earlier unpaid NexudeIT order. The earlier checkout, including its orders from other sellers, is cancelled first, so any payment started for it can no longer go through, and its items and promo-code use are put back for the new order. An order whose payment may still be going through is never replaced.

Cancelling an unpaid NexudeIT order puts its items back in the seller's stock and gives back its promo-code use, unless another order from the same checkout still uses the code; stock kept per variant, such as a size, is restocked by the seller. An order whose payment may still be going through cannot be cancelled, and a paid order needs the seller or a dispute.

Yes, on the NexudeIT website: a cart with items from several sellers is paid by card in one payment, and each seller gets a separate order with its own shipping, tracking and returns. The mobile app currently checks out one seller's items at a time. A promo code only ever discounts the items of the seller who issued it.

A NexudeIT promo code is issued by a seller and only discounts that seller's items — from one of their stores or all of them — never another seller's items in the same cart. You can enter one code per checkout on the website (the app does not take codes yet), a minimum spend counts only that seller's items, and the discount is confirmed when you place the order.

Only you, the seller or sellers whose items are in the order, and NexudeIT administrators can open a NexudeIT order's full details. Without signing in, an order can be looked up only with both its order number and the email address on your account, and that look-up never shows your name, address or payment details.

NexudeIT accepts cards, processed by Stripe, and PayPal, wherever NexudeIT has them switched on. Cards work for orders in USD, EUR, GBP, CAD and AUD; JPY orders can be paid only with PayPal. Square may not be available at launch, and a Square payment stays pending until NexudeIT confirms it. NexudeIT never stores full card numbers.

Yes. Escrow is available on high-value items. The buyer's payment is held by the processor until the buyer confirms receipt or a pre-agreed deadline passes. If the buyer disputes, NexudeIT's trust-and-safety team mediates before funds are released.

Each seller sets their own return policy, which is shown on every listing. NexudeIT mediates disputes when a seller's policy conflicts with consumer law in the buyer's jurisdiction. Section 9 of the Terms covers returns in detail.

Website chat is end-to-end encrypted (ECDH + AES-256-GCM) when both people chat on the website; messages sent from the mobile app are encrypted in transit and at rest, but not end-to-end yet. The text of every message is still screened automatically for safety as it is sent. Passwords are stored as PBKDF2-SHA256 hashes with 200,000 iterations and unique salts. Phone numbers and shipping addresses are encrypted at rest; your account email is not, because it is used to sign you in. All traffic runs over HTTPS/TLS. Optional two-factor sign-in adds an emailed one-time code to every sign-in, on the website and in the app.

Photos you upload to NexudeIT can show where they were taken. Phone photos often carry hidden metadata, such as the GPS location, and NexudeIT keeps most uploads exactly as you send them. Photos taken with the camera on the website's Sell page are re-saved without it; other uploads may keep it. Turn off location tagging in your camera, or remove the location, before uploading.

No. NexudeIT does not sell personal information and does not share it for cross-context behavioural advertising. This commitment is codified in the Privacy Policy and is enforceable under CCPA/CPRA.

Digital Agreements are electronic contracts between buyer and seller that both parties sign before money changes hands. They prevent fakes, swindling, and bait-and-switch. Breach of a Digital Agreement triggers automatic account suspension and may lead to civil liability.

NexudeIT operates a three-tier strike system. Level 1 is a warning, Level 2 applies temporary restrictions (reduced visibility, limited messaging), and Level 3 is a permanent site-wide ban with IP block. Repeated intellectual-property infringement or unlawful activity jumps straight to Level 3.

Yes. The Android app is live on the Google Play Store under com.nexude.marketplace. The iOS app is in development. The web app also functions as a PWA with a native-feel bottom tab bar when installed to a phone's home screen.

Yes. The app and the website use the same NexudeIT account, so your stores, listings, messages and orders are the same on both. The cart is the exception: the website keeps your cart in the browser you use, so it is not shared with the app or with your other browsers. End-to-end encrypted messages sent from the website can be read only on the website.

Yes. Go to Account → Settings → Security and use "Delete account". Your account, listings, and most personal data are purged within 30 days; messages you sent remain visible to recipients (they are part of the recipient's data, not yours). Regulated records (invoices, tax documents) are retained for the period required by law.

Two-factor sign-in adds a one-time code, emailed to your account address, to every NexudeIT sign-in on the website and in the app. Turn it on at nexudeit.com under Account → Account Manager → Security & privacy. Each code expires after 10 minutes, and NexudeIT staff will never ask you for it.

Yes. Go to Account → Settings → Email preferences. You can disable on-site cart reminders, reminder emails, and general promotional offers independently. Disabling cart reminders also disables the cart-reminder email.

Use Report on a community post or the Contact page at nexudeit.com/contacts, or email [email protected] for general concerns, [email protected] for copyright, [email protected] for trademark issues, and [email protected] for security vulnerabilities (responsible-disclosure welcome).

NexudeIT, Nexude, Nova, and the NexudeIT logo are trademarks of NexudeIT, in continuous use in commerce since 2026. Common-law rights apply; U.S. federal registration with the USPTO is in progress. The full policy is at nexudeit.com/terms#trademarks.

No. You may not use NexudeIT, Nexude, or Nova — or confusingly similar variations — in your store name, username, domain, social handle, ads, or meta tags. Fair uses such as factual references ("available on NexudeIT") are permitted. Licensing enquiries go to [email protected].